A frequently asked questions section helps visitors to your website, learn more about your products or services, leading to more potential sales and leads.
With many businesses' imminent return to work, following COVID19 restrictions; customers will want to know how purchasing products or visiting your business may have changed - an FAQ section is the best way to convey this information.
Our focus with Weblocs, has and always will be to enable small organisations like ourselves to respond to the ever changing needs of the business climate.
We are fortunate to posses a natural affinity with risk and a good eye for innovation (in fact our software business finished top 10 in the Amazon Growing Business Awards in it's first year)
For this reason we have often been ahead when it comes to the next business development.
This is why we decided to change the way the traditional Web Design services were structured, when we created Weblocs.
For years we worked in the same way as all the other web designers, charging hundreds of pounds, and investing a huge amount of time into producing a feature rich website that required constant work to keep up-to-date.
But our market research showed that we needed to evolve - small independent business wanted "simple websites" that were user-friendly, and that focused on converting visitors to customers.
They were also scared how the heavy price-tag would affect their cash-flow, and were confused by the build process; unsure what content was needed for a successful website.
Enter Weblocs - we have managed to reduce the briefing time and simplify the ordering procedure, speed up build time, and strip the website structure down to the vital elements.
The outcome is, that these websites are less labour intensive for us to build, and reserve the more advanced time sapping features, as pay-as-you-go add-ons.
What does all this mean to the client:
A straightforward, easy ordering process.
Fast website creation and delivery.
Clean, attractive design that works.
An extremely low cost solution.
Payment spread over 12 months.
WHAT WE DO
We know first hand how to setup, run, manage and market successful small to medium size businesses and we can help you too, with any of the following:
What our customers think is fundamental to us. We are lucky to have some fantastic, long term, loyal clients who are happy to shout about the great service we provide and we are always striving to do better!
Connect With Us
Don't be afraid to reach out. You + us = awesome.
Find us IN the world
We are always available when you need us, but where we are changes all the time, we keep the below map up to date on our travels - and we are always available to respond to messages. If you want to fine out more about our traveling lifestyle visit www.littlebigvoyagers.com
"You can't change the world alone - you will need some help - and to truly get from your starting point to your destination takes friends, colleagues, the good will of strangers and a strong coxswain to guide them."
These Terms and conditions can be found in full at https://www.weblocs.co.uk/t-and-c-s
You (NAME PROVIDED) of (COMPANY NAME PROVIDED), located at (ADDRESS PROVIDED) (“You”) are hiring us BLOCS (“We or Us”) to:
Design, develop and maintain, as part of our standard basic package, a web site including at least:
1. Secure Domain name
2. Mobile friendly design
3. Up to 5 menu items
4. Stock or Custom images
5. Google Maps
6. Social "like" boxes
7. Custom Colours
8. Image Gallery
9. 1 edit per month
10. Terms and Conditions Page
13. GDPR Compliant
For the estimated on going monthly payment of your rental fee (starting from £29.99) as outlined in our website pricing section (https://www.weblocs.co.uk/websites#price)
You will pay us this subscription based on a minimum term of 1 years or 12 payments. (Updated 06/12/2020 onwards from 3 years)
A BIT MORE IN DEPTH:
What do both parties agree to?
You: You have the authority to enter into this contract on behalf of yourself, your company or your organisation.
You’ll give us the assets and information we need to complete the project. You’ll do this when we ask and provide it in the formats we ask for.
You’ll review our work, provide feedback and approval, or any edit requests within 24 hours of delivery of initial design.
Edit requests to the website outside of the 24 hours will be counted against you monthly quota of edit requests.
Deadlines work two ways, so you’ll also be bound by dates we set together outside of this contract. You also agree to stick to the payment schedule set out at the end of this contract.
If a website build is delayed due to us waiting on items/content/clarification from you, then the monthly payment will still be due as per this contract, regardless as to whether the website is live or not. No refunds will be given for time in which the website is offline.
If after 6 months from the date of purchase the website is not live due to delays in providing content, lack of communication or any other reason caused by the customer; we reserve the right to end the contract. In these circumstances no refund will be given for any payments but additional payment may still be owed for the work hours conducted at a rate of £40 per hour.
Packages: We have a total of 4 web packages each with a different monthly subscription cost, reflective of the features provided. The cost of the package you choose remains the same regardless if all features included with the package are used.
The following features are included with each package:
(*Max of 20 items added by us. **Max of 20 questions. ***Either Facebook, Instagram or Twitter)
(*Max of 20 items added by us. **Max of 20 questions. ***Either Facebook, Instagram or Twitter. ****Max 1 Member Page. *****Via www.Stripe.com. ******Via Mailchimp. *******Max 1 hour Consultation call)
ALL YOU CAN WEB PACKAGE:
(*Max of 20 items added by us. **Max of 20 questions. ***Either Facebook, Instagram or Twitter. ****Max 1 Member Page. *****Via www.Stripe.com. ******Via Mailchimp. *******Max 3 hour Consultation call)
Monthly Edits will be supplied by you in the form of a single email to email@example.com - all edits required for the month must be included, with ample description in a single email, additional emails will count as additional edits and charged accordingly.
Each package allows 1 edit every month totalling 1 hour of design time, this can be any number of changes as long as they are included in a single email and do not require more than 1 hour to complete.
Edits include changes to existing content such as changing images, or text.
Edits do not include adding sections, elements or structural changes - these changes will be charged at £25 per hour.
Us: We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll endeavour to meet every deadline that’s set and on top of that we'll maintain the confidentiality of everything you give us.
We create look-and-feel designs, and flexible layouts that adapt to the capabilities of many devices and screen sizes.
You’ll have plenty of opportunities to review our work and provide feedback.
If, at any stage, you change your mind about what you want to be delivered and are not happy with the direction our work is taking you’ll pay us in full for the time we’ve spent working, plus the fees set out in this contract and terminate this agreement.
It is your responsibility to provide 100% of the content for your website, unless otherwise agreed between us in writing.
We are not responsible for creating text or images for your website, we do however provide, copywriting and editing services.
We do not except any responsibility or liability for any errors (or delays this may cause) in the content we provide.
Graphics and photographs
You should supply any photographs in a high resolution digital format. If you choose stock photographs, we suggest you allow us to choose from our stock libraries.
We’re not a website hosting company, domains are provided by 1&1 and hosting is provided by Strikingly. Support for either service will be provided by them, and facilitated by us. We are therefore bound by their time frames and terms accordingly.
Search engine optimisation (SEO)
We don’t guarantee improvements to your website’s search engine ranking, but the web pages that we develop are accessible to search engines.
We give ample time for you to view the website in its "demo" state and make changes as you see fit. At this time we urge you to test every element of the website, it's functionality and that the content is error free. Before going "public" with your website on the chosen domain we will seek your confirmation that everything is OK - by confirming this your are confirming that you have checked the website in it's entirety and that there are no errors.
THE LEGAL STUFF:
We’ll carry out our work in accordance with good industry practice and at the standard expected from a suitably qualified person with relevant experience.
That said, we can’t guarantee that our work will be error-free and so we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them.
Your liability to us will also be limited to the amount of fees payable under this contract and you won’t be liable to us or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if we’ve advised you of them.
Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.
Intellectual property rights
Just to be clear, “Intellectual property rights” means all patents, rights to inventions, copyright (including rights in software) and related rights, trademarks, service marks, get up and trade names, internet domain names, rights to goodwill or to sue for passing off, rights in designs, database rights, rights in confidential information (including know-how) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which subsist or shall subsist now or in the future in any part of the world.
First, you guarantee that all elements of text, images or other artwork you provide are either owned by your good selves, or that you’ve permission to use them. When you provide text, images or other artwork to us, you agree to protect us from any claim by a third party that we’re using their intellectual property.
We guarantee that all elements of the work we deliver to you are either owned by us or we’ve obtained permission to provide them to you. When we provide text, images or other artwork to you, we agree to protect you from any claim by a third party that you’re using their intellectual property.
The website we design for you will remain our property, as will the visual elements that we create for it, and the domain name. You own all intellectual property rights of text, images, data and domain names that you provided, unless someone else owns them.
We’ll own any intellectual property rights we’ve developed prior to, or developed separately from this project and not paid for by you. We’ll own the unique combination of these elements that constitutes a complete design and we’ll license its use to you, exclusively and in perpetuity for this project only, unless we agree otherwise.
Domain name purchase and transfer
We purchase the domain name you request, and it remains our property until a time that you choose to purchase it from us. Provided your contract has been fulfilled, payments are up-to-date and that this contract hasn’t been terminated; domain names can be purchased from us for £75 or the current market value + 10%, whichever is greater.
If you provide us a domain name already owned by yourself, we will arrange the transfer our end for a fee of £20, plus any yearly domain fees we incur in excess of £15. This domain remains your property for the length of your contract. Following the completion of our contract, you may request the transfer of this domain at any time, for a fee of £20.
Displaying our work
We love to show off our work, so we reserve the right to display all aspects of our creative work, including sketches, work-in-progress designs and the completed project on our portfolio and in articles on websites, in magazine articles and in books.
We’re sure you understand how important it is as a small business that you pay us on time. As we’re also sure you’ll want to stay friends, you agree to stick tight to the following payment schedule.
We issue invoices via PayPal Subscription electronically each month, it is your responsibility to ensure that the correct payments are made via paypal.
Any problems with the transfer of funds must be corrected by you.
Failure to pay the monthly amount will result in the website being taken offline, a £20 admin charge + the outstanding monthly fee will need to be paid before the site is brought back online.
After 3 unsuccessful attempts to retake the payment are made, this contract will be terminated, and all remaining fees will be due immediately.
Any change to the monthly fee will be notified to you 2 months in advance.
You agree to pay all charges associated with international transfers of funds.
COUPON CODES AND DISCOUNTS:
Unless stated in advertisement or previously discussed with us, coupon codes and/or discount codes are only valid for 12 months unless stated otherwise. After this time the payment amount will return to the full regular amount for that package at that time.
CONTRACT TERM, CANCELLATION & REFUNDS:
This contract shall be for a minimum term of 1 years or 12 payments (Updated 06/12/2020 onwards from 3 years) from purchase date. Either you or us can end the contract by giving at least 30 days’ notice in writing to the other party to expire at the end of this period.
Additionally any Add-on Purchases made for your website will remain active on your website for, and are limited to, the length of your contract.
Satisfaction Guarantee (Money Back)
We aim to provide a website which is both functional and beautiful; if though for what ever reason you are not satisfied with our work you may request a refund of your first payment and cancellation of our contract, for this to be valid the following conditions must apply:
Refund can only be requested at "Demo" stage, before domain name has been purchased - your consent will be sought before we purchase a domain, once consent has been given no refund can be requested.
Refund can only be requested within 30 days of first website payment.
Refund can only be requested if no changes to original demo have been requested or agreed by the client.
Unfortunately beyond the conditions set out above we cannot offer refunds for any of our design work; you are paying for our time spent creating an artwork, which we cannot regain, however we will do everything in our power to ensure that you are happy with the end result.
But where’s all the horrible small print?
We both agree that we’ll adhere to all relevant laws and regulations in relation to our activities under this contract and not cause the other to breach any relevant laws or regulations.
This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.
Although the language is simple, the intentions are serious and this contract is a legal document under exclusive jurisdiction of English and Welsh courts.
The dotted line
BY SUBMITTING WORK TO US YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT IN THIS AGREEMENT.
Website, associated links and Social Media platforms
# The content of the pages of this website is for your general information and use only and is subject to change without notice.
# Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
# Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
# This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.
# All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
# Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
# From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
# Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Since it is not our intention to collect personal information from children, no child specific policy is described.
If you have any questions or concerns about our privacy commitment, please e-mail us.
You should check this page from time to time to ensure that you are happy with any changes.
2.0 Relevant Legislation
The business and its website is designed to comply with the following national and international legislation concerning user privacy and data protection:
UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
Our compliance with the above legislation (all of which are stringent in nature) means that this site is likely to be compliant with the data protection and user privacy legislation set out by many other countries and territories as well.
If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation, you should contact our data protection team (details of which can be found in section 8.1 at the end) for clarification.
3.0 Personal information that this site collects, how it uses it, how it stores it and how long it is kept
We may collect the following information:
Name and title
Contact information including email address and telephone number
Demographic information such as postcode, preferences, and interests
Other information relevant to the service we are providing.
We require this information to understand your needs, provide you with a better service, keep you safe and our Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
We may use the information to customise the website according to your interests.
We may also release information relating to you to regulatory or law enforcement authorities.
3.2 How long we will keep your data
We will store your data in our database securely for 2 years. The purpose for this will be to keep in touch with you and your situation, and update our records. After this period, we will permanently and safely delete your data if we have not got an on-going relationship with you, or if you are no longer requiring our services. If you want us to delete your data before this period, you may request for us to do this and your data will be permanently deleted from our database.
4.0 Email Newsletter
We may use an email newsletter to help us maintain an effective communication line with you.
To subscribe to our newsletter emails, you will be required to provide your email address. We will use your email address to keep you informed of the latest news. If you no longer wish to receive this information, unsubscribe links are provided in every email.
5.0 Securing your data
We are committed to ensuring that your information is secure. In order to prevent the loss, misuse, alteration or unauthorised access of your personal information, we have put in place suitable technical and organisational precautions to safeguard and secure the information we collect. All the personal information you provide is stored on secure servers.
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit www.aboutcookies.org for detailed guidance.
The list below describes the cookies we use on this site and what we use them for. Currently we operate an ‘explicit consent’ policy which means that you have the option to consent to cookie usage when you first visit our site, by ticking an ‘opt in’ box. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari.)
6.1 How to disable Cookies/ Opt out
All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the ‘Help’ option in your browser for more details.
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari
6.2 First Party Cookies
These are cookies that are set by this website directly.
You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html
Google are based in the USA and are EU-U.S Privacy Shield compliant.
6.3 Third Party Cookies
These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site which allow visitors to share content onto social networks. Cookies are currently set by LinkedIn, Twitter, Facebook, Xing and Google+. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
6.4 Session Cookies
We use a session cookie to remember your log-in details for you. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken, including the ability to log-in.
6.5 Flash Cookies
Flash cookies may be used to store user preferences for media player functionality and without them some flash content may not render correctly.
6.6 Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
7.0 Controlling and retaining your personal information
We will continue to hold your data with the view to providing future services to you.
We will not sell, distribute or lease your personal information to third parties unless we have your consent or are required by law.
7.1 Your rights
You have the right to ask for a copy of the personal information held about you by us, and the right to ask us to correct any inaccuracies in that information, including deletion. You also have the right to withdraw your consent to your personal information being collected, as well as the right to object to us processing your data at the first point of our contact with you (usually via email).
To send a request in relation to any of these rights or lodge a complaint about the way in which we are handling your data, please submit a written request using the contact details found on our website.
Further details about these rights are outlined below.
7.2 Right to a Subject Access Request
You have the right to get a copy of the information which we hold about you, under the General Data Protection Regulations (GDPR) 2018. This is known as a subject access request (SAR).
If you would like a copy of the information we hold on you please email us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.
7.3 Right to complain
If you feel that there is a problem with the way we are handling your data, and you cannot resolve this issue with us directly, then you have a right to contact and complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
8.0 Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of our third party data processor, i.e. Google Analytics, to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.